jili live's commitment to responsible gaming
Sports and casino entertainment is enjoyable only when it stays within limits. jili live believes every member's mental and financial wellbeing is the highest priority — this page has all the information you need about those protections.
Why responsible gaming matters
Online betting and casino games are a normal part of entertainment for many people. But for some, it can slowly become a problem — causing financial stress, family conflict, and mental distress. jili live takes this matter very seriously.
Users must be at least 21 years old to register on our platform and take part in any betting or gaming activity. Age verification is an essential part of our sign-up process. This requirement is set out in detail in our Terms and Conditions, and any member may be asked to provide identity documents at any time.
Staying in control and keeping to a budget while playing are the foundations of responsible gaming. Placing larger bets to try to recover lost money, or playing with borrowed funds, are warning signs. Read our FAQ section to learn more — it covers common questions as well as information on gaming controls.
At jili live we believe that transparency and honesty build lasting trust. Our Privacy Policy contains full details on how we use data and protect member information.
Age verification and identity checks
If there are minor family members in your household, make sure they do not know your login details and cannot access your jili live account on your device. Consider using parental control software on your device. Make it a habit to log out after every session.
Tools to stay in control
The following limits and break options can be activated from your jili live account settings. Contact our live chat directly if you need help.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, lowering it takes effect immediately, but increasing it requires a waiting period.
Session time limit
Your session will end automatically after a set period of time. This is an effective protection against unintentionally playing for too long.
Loss limit
Once you have lost a set amount, your account will automatically stop accepting bets for that period. This helps protect you from the urge to chase losses.
Break (cooling-off)
Pause your account temporarily for anywhere from 1 day to 6 weeks. You will not be able to log in during this time, but your account will not be permanently closed.
Self-exclusion
Deactivate your account completely for 6 months or more. Once self-exclusion is active, promotional emails will also stop and any attempt to open a new account will be blocked.
24/7 support team
If you need help activating any limit or exclusion, speak with our live chat team in Bengali — any time, any day.
Warning signs of problem gambling
If you regularly experience any of the following, it is time to pay attention. These are not signs of weakness — recognising them is a sign of awareness.
- You keep placing larger bets to recover lost money and cannot stop.
- You hide or lie to family or friends about how much you are playing.
- You are spending money meant for monthly expenses, rent, or essential bills on betting.
- You are prioritising gaming over work, family, or studies.
- When you try to stop playing, you feel restless, anxious, or irritable.
- You are betting with borrowed money, by breaking into savings, or by taking loans from others.
- Your bet sizes are gradually increasing because you need more to feel the same way as before.
Self-assess your own situation
Thinking about your experience over the past few weeks or months, ask yourself the following questions honestly.
If you answered "yes" to one or more questions, take a moment to pause. Ways to get help are listed below — you do not have to deal with this alone.
Ways to get help
Acknowledging a problem takes courage. Get support through any of the options below — for yourself or for someone in your family.
jili live live chat
Bengali support is available 24 hours a day, 7 days a week. To activate a deposit limit, cooling-off, or self-exclusion on your account, let us know directly via live chat — the team will help without hesitation.
Email support
If you are not comfortable speaking in real time, contact us by email. The support team responds in both Bengali and English. Email address: [email protected]
Family and trusted people
Talk openly with the people close to you. Often, the support and presence of a loved one is the greatest help of all. If a family member is worried, listen to what they have to say.
Mental health counsellors
Consult a professional counsellor or psychologist. In Bangladesh, addiction counselling services are available at the National Institute of Mental Health and at various government hospitals.
Community support groups
Talking with others who have been through similar experiences can be deeply helpful. Consider joining a support group locally or online.
Financial advice
If gaming has caused financial harm, speak with a bank or financial adviser. Professional help with budgeting and debt management can help you get back on track.
Healthy habits for playing well
Responsible gaming does not mean stopping — it means playing with awareness. Following the habits below keeps gaming within the bounds of entertainment.
- Before you start playing, decide how much time and money you will spend — and stick to that limit.
- Only bet an amount you can lose without it causing hardship — money set aside purely for entertainment.
- If you lose, stop for the day — you can try again tomorrow, but raising your bets out of anger or frustration is not a good idea.
- Avoid placing bets while under the influence of alcohol or any other substance.
- Regularly spend time on other hobbies and activities beyond gaming — a balanced life reduces reliance on gaming.
- Review your account transaction history regularly — keep a clear record of how much you have deposited and how much you have withdrawn.