jili live Privacy Policy
This document gives a full account of how your personal information is collected, where it is stored, and how it is kept secure.
1. Introduction and Applicability
jili live is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") sets out our responsibilities and commitment to protecting your personal information when you use the jili live website and related services.
This Policy applies to all jili live services — from visiting the website to registering an account, making deposits, placing bets, and contacting customer support. By using our platform, you are considered to have agreed to the terms of this Policy. For the full terms governing use of our services, please read the Terms and Conditions.
We respect your privacy. Your information is never sold or rented to third parties. Your data does not leave our control except in the limited cases described in this Policy.
2. Information We Collect
jili live collects information in two ways — directly from you, and automatically through your use of the platform.
2.1 Information You Provide Directly
When you create an account, make a deposit, or contact us for support, the following information may be collected:
- Full name and date of birth (for age verification — to confirm you are 21+)
- Mobile number (used to verify your bKash, Nagad, or Rocket account)
- Email address
- National ID (NID) or passport number (when identity verification is required)
- Payment details (mobile wallet number — the full number is not stored)
- Residential address
2.2 Automatically Collected Information
When you use jili live, our system automatically records certain technical information:
- IP address and device type
- Browser name and version
- Session duration and navigation patterns on the platform
- Cookie and local storage data
- Gaming activity and betting history
2.3 Information Received from Third Parties
Limited transaction-related information may reach us through payment gateways (bKash, Nagad, Rocket) and fraud prevention services. This information is used only for transaction confirmation and security purposes.
3. Purpose of Using Your Information
jili live uses your information for the following specific purposes:
- Account Management: To handle registration, verify logins, and keep your account secure.
- Payment Processing: To complete deposits and withdrawals successfully and to maintain transaction records.
- Age and Identity Verification: To prevent anyone under 21 from using the platform.
- Customer Support: To understand and resolve your issues quickly when you contact us via live chat or email.
- Fraud and Security: To detect unauthorised access, money laundering, and fraudulent activity.
- Legal Compliance: To maintain records required by applicable laws and regulations.
- Platform Improvement: To analyse user experience and raise the standard of our services.
- Responsible Gaming: To identify patterns of excessive play and provide assistance — for more on this, visit our Responsible Gaming page.
4. Data Storage and Security
4.1 Storage Medium
Your information is stored on secure servers and protected using industry-standard encryption technology. SSL encryption is active on our website, so all communication between your browser and our servers is fully encrypted.
4.2 Retention Period
Necessary information is retained for as long as your account is active. After an account is closed, certain data may need to be kept for a defined period to meet legal obligations and maintain financial records.
4.3 Security Measures
jili live protects your information through the following methods:
- TLS/SSL encryption for data transfers
- Hashing and encryption for storing sensitive data
- Firewalls and intrusion detection systems to identify unauthorised access
- Regular security audits and vulnerability assessments
- Strict data access control policies for staff
- Two-factor authentication (OTP-based) option
5. Data Disclosure and Sharing
jili live never sells your information to third parties for commercial purposes. However, information may be shared in the following limited situations:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket), game studios (Pragmatic Play, PG Soft, JILI, Evolution, and others), and technology infrastructure providers receive only the minimum information needed to carry out their specific responsibilities. These partners are bound by the same privacy obligations as we are.
5.2 Legal Obligations
If jili live is required to disclose information by a court order, a valid legal process, or a legitimate request from a government authority, it will do so. In such cases, only the necessary information is provided.
5.3 Security and Fraud Prevention
Information may be shared with relevant authorities when needed to investigate fraud, money laundering, or offences committed against the platform.
6. Cookies and Tracking Technology
The jili live website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be turned off.
- Functional Cookies: Used to remember your preferences (language, theme).
- Analytics Cookies: Help analyse platform usage to improve our services.
You can turn off non-essential cookies from your browser settings, though doing so may limit some features.
7. Your Rights
You have the following rights regarding your personal information:
7.1 Right to Access
If you want to know what information we hold about you, contact customer support. Assistance in both Bangla and English is available via 24/7 live chat or email.
7.2 Right to Correction
If the information we hold about you is incorrect, you can request that it be corrected. The correction will be completed after identity verification.
7.3 Right to Deletion
You may request deletion of information that does not fall under a legal obligation to retain. Financial transaction records or legally required data may not be deletable.
7.4 Right to Object to Processing
You may object to your information being processed for specific purposes. However, if processing is stopped for information that is essential to providing the core service, this may affect service delivery.
8. Protection of Minors
All jili live services are for persons aged 21 and above only. We do not intentionally collect information from minors. Age verification is mandatory at account registration. If we become aware that a minor's information has been collected by mistake, it is deleted immediately and the associated account is closed.
9. Changes to This Policy
jili live may update this Privacy Policy when needed. If significant changes are made, a notice will be posted on the website or sent to your registered email. The date of the latest update will always be shown at the top of the Policy. Continued use of the platform after a policy change means you have accepted the updated policy.
10. Contact and Complaints
If you have any questions about this Privacy Policy, a request regarding your information, or a complaint, please contact our support team. We are available 24 hours a day, 7 days a week in both Bangla and English.
- Live Chat: Chat with us directly on the website — fastest response
- Email: [email protected]
Visit our FAQ section to find answers to common questions — many topics are explained there in detail.