jili live Terms and Conditions

1 General Provisions

jili live is an online gaming and sports betting platform that provides slot games, live casino, sports betting and virtual gaming services for Bangladeshi users. The platform processes transactions in Bangladeshi Taka (৳) and offers full support in the Bangla language.

These terms apply to all registered users, guest users and any person who uses the jili live website or application in any way. If you disagree with any part of these terms, please stop using the service.

jili live reserves the right to amend or change these terms at any time. Continued use of the platform after any change will be considered acceptance of the updated terms.

2 Account Registration and Management

2.1 Registration Process

To open an account on jili live, you must provide accurate and complete personal information. If the information provided at registration is found to be false, the platform reserves the right to suspend or cancel the account. Each person may operate only one account.

2.2 Account Verification (KYC)

To ensure security, jili live may request a copy of a valid national ID card or passport to verify a user's identity. Account verification may be required before withdrawals can be processed.

2.3 Password and Security

It is your responsibility to keep your account password confidential. jili live will not be liable for any loss resulting from sharing your login details with another person or from unauthorised use of your account. If you notice any unusual activity on your account, you must notify the support centre immediately.

2.4 Account Suspension and Cancellation

jili live may immediately suspend or cancel any account for the following reasons:

• Violation of the terms and conditions
• Registering with false or incorrect information
• Operating multiple accounts
• Participating in any fraudulent activity
• Exploiting system or game errors dishonestly

3 Age Limit and Eligibility

To use any service on jili live — casino, slots, sports betting or any other gaming activity — the user must be at least 21 years of age. No one below this age limit will be permitted to register or play.

In addition, this platform may not be used from any country or region where online gaming is prohibited by law. Users are solely responsible for being aware of the laws applicable in their own country.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits on jili live can currently be made via bKash, Nagad and Rocket. The minimum deposit amount is ৳500. Deposits are generally processed quickly and credited to the account.

4.2 Withdrawal Methods and Limits

Withdrawals are also processed through the same methods — bKash, Nagad and Rocket. The minimum withdrawal amount is ৳800. Withdrawal requests are normally completed within 1 hour.

4.3 Transaction Integrity

jili live keeps records of every deposit and withdrawal transaction. If a problem occurs with any transaction or unusual activity is detected, the platform may temporarily suspend withdrawals for investigation.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000, and ৳1,000 × 20 = ৳20,000 must be wagered before withdrawing.

5.2 Other Promotions

jili live also offers the following promotional deals:

• Cricket Season Bonus: 25% of deposits in the cricket section, up to ৳6,000; wagering 18 times; minimum deposit ৳500. Can be claimed once per week.
• Birthday Special Gift: Up to ৳2,000; wagering 10 times; available to verified members during the month of their registered birthday.
• Refer a Friend Bonus: Up to ৳3,000 per successful referral; wagering 12 times.

5.3 Bonus Terms

Before claiming a bonus, the specific terms of the relevant offer must be read carefully. A bonus is not cash — it is a conditional reward. Winnings from a bonus cannot be withdrawn unless the required wagering conditions are met. Claiming bonuses through multiple accounts or by dishonest means may result in account cancellation.

6 Betting and Gaming Rules

6.1 Finality of Bets

A confirmed bet or gaming round cannot be changed or cancelled, unless a discrepancy arises due to a technical error. In the case of such an error, jili live reserves the right to void the round and return the staked amount.

6.2 Sports Betting Rules

For sports betting, if an event is cancelled or not completed within the scheduled time, the bet may be voided and the staked amount will be returned. For multi-bets, if one selection is voided, that leg will be calculated at odds of 1.00.

6.3 Live Casino and Slots

Results of live casino games and slots are determined by RNG (Random Number Generator) or through a live dealer. If the connection is lost, the game result is saved on the server and can be viewed upon reconnecting.

7 Prohibited Activities

The following activities are strictly prohibited on jili live:

• Any form of cheating, manipulation or use of bots
• Deliberately exploiting system vulnerabilities or game errors
• Money laundering or transacting with funds from illegal sources
• One person operating multiple accounts
• Stealing another user's information or harassing them
• Coordinated betting for the purpose of bonus abuse

8 Responsible Gaming Policy

jili live believes that gaming is a form of entertainment, not a source of income. We place the highest importance on the wellbeing and mental health of our users. For this reason, we have prepared responsible gaming guidelines with detailed information on setting deposit limits, taking breaks and self-exclusion.

If you feel that gaming is affecting your or someone you know's daily life, please contact our 24/7 live chat support without hesitation. Gaming addiction is a health issue — talking about it is not a sign of weakness.

• You can set your own deposit limits
• You can request a temporary or long-term account break
• Once self-exclusion is applied, the account cannot be reactivated
• A strict age verification system is in place for those under 21

9 Privacy and Data Protection

jili live is committed to protecting users' personal information. Full details of how we collect, use and store your data can be found in our privacy policy. These terms and the privacy policy apply together.

Your information is not sold to third parties. However, information may need to be shared with regulatory authorities when required by law or to prevent fraud.

10 Intellectual Property

The jili live website, application, logo, designs, software, game content and all original elements are the property of their respective owners. Copying, modifying, distributing or commercially using these elements for any purpose other than personal use is prohibited.

The names, logos and game titles of game providers such as JILI, PG Soft, Pragmatic Play, Evolution and others are their own trademarks. jili live works with these providers but makes no claims on their behalf.

11 Limitation of Liability

jili live bears no responsibility in the following situations:

• Loss during a gaming session due to internet disconnection
• Account information being exposed due to the user's own negligence
• Service disruption caused by third-party technical issues
• Consequences of violating laws applicable in the user's country
• Potential financial losses from gaming — gaming outcomes are entirely uncertain

The maximum financial liability of the platform shall in no circumstance exceed the amount of the transaction concerned.

12 Dispute Resolution

If a dispute arises regarding a game result, a transaction or any other matter, please raise the issue through the support centre first. Our team will review the matter and try to provide a resolution as quickly as possible.

In the event of a dispute, the transaction and gaming logs stored on jili live's servers will be considered the final evidence. If resolution through the support centre is not possible, both parties will attempt to reach a settlement through mutual discussion.

13 Changes to Terms

jili live reserves the right to change, add to or remove any part of these terms at any time without prior notice. Updated terms will take effect from the date they are published.

It is the user's responsibility to visit this page regularly to stay informed about the latest terms. Continued use of the platform after any change to the terms will be considered acceptance of the new terms.

14 Contact and Support

If you have any questions about these terms or need assistance, please contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — in both Bangla and English
• Email: [email protected]

To learn more about us, visit our About Us page.